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Refund Policy

Shriharsh | shriharsh.com

Effective Date: August 13, 2026

1. Introduction

At Shriharsh, we are committed to delivering high-quality website design and development services that meet and exceed our clients’ expectations. We understand that circumstances may sometimes necessitate a review of payments made. This Refund Policy outlines the conditions under which refunds may or may not be issued, and the process for raising a refund request.

By engaging our services and making a payment, you confirm that you have read, understood, and agreed to the terms of this Refund Policy. This policy is to be read in conjunction with our Terms and Conditions available at shriharsh.com.

2. Payment Structure

The payment terms for each project are communicated clearly at the time of engagement. Our standard payment structure is as follows:

  • Standard Projects: A minimum advance payment of 25% of the total project value is required before work commences. The remaining balance is due upon completion and delivery of the project.
  • Small Packages or New Client Engagements: In certain cases, 100% of the total project fee may be required upfront before any work begins.
  • All payments are processed securely through Razorpay, our authorised payment gateway. We accept UPI, net banking, debit/credit cards, and all methods supported by Razorpay.
  • All payments must be made in Indian Rupees (INR) unless otherwise agreed in writing.

3. Non-Refundable Advance Payment

Once a project has commenced — which includes but is not limited to initial consultation, planning, design drafting, research, or any development activity — the advance payment is strictly non-refundable, regardless of the reason for cancellation.

This policy exists because the advance payment compensates our team for the time, effort, resources, and opportunity cost already invested in your project from the moment work begins. The following situations are considered project commencement:

  • Any communication exchanged regarding project planning, requirements, or design direction.
  • Preparation of initial design concepts, wireframes, or mockups.
  • Purchase of themes, plugins, domain, or hosting on the client’s behalf.
  • Any development or coding work initiated on the project.
  • Research or content structuring carried out for the client’s website.

4. When a Refund May Be Granted

A full or partial refund will be considered only under the following specific circumstances:

  • Non-Delivery by Shriharsh: If we are completely unable to deliver the agreed website within a reasonable extended timeframe, and the delay is entirely attributable to our team with no contribution from the client’s side (such as delayed content, approvals, or communication), a full refund of the amount paid may be issued.
  • Duplicate Payment: If a client accidentally makes a duplicate payment for the same invoice, the duplicate amount will be refunded in full upon verification.
  • Pre-Commencement Cancellation: If a client cancels the project before any work has commenced whatsoever — including before any planning, communication, or design activity has taken place — a refund of the advance may be considered at the sole discretion of Shriharsh, subject to an administrative fee.

Refunds under the above conditions are not automatic. Each case will be reviewed individually by our team, and the decision of Shriharsh shall be final.

5. When a Refund Will NOT Be Granted

Refunds will not be issued under any of the following circumstances:

  • The client changes their mind after work has commenced.
  • The client is dissatisfied with the design, despite the design being consistent with the requirements and brief originally provided.
  • The client fails to provide necessary content, images, feedback, or approvals within a reasonable timeframe, causing project delays.
  • The website has been delivered, reviewed, and approved by the client — verbally or in writing.
  • The client has used or made live the delivered website, even partially.
  • The client requests features or changes that fall outside the originally agreed project scope, leading to dissatisfaction.
  • The project delay is caused in full or in part by the client’s own inaction or unavailability.
  • Third-party services such as hosting, domain, Razorpay, or plugins experience issues beyond our control.
  • The client decides to engage another service provider after our work has already begun.
  • Refund requests raised after 7 calendar days from the date of final delivery.

6. Post-Delivery Responsibility

Once the completed website has been delivered and accepted by the client, the responsibility for the website, its content, performance, security, and maintenance transfers entirely to the client. Shriharsh shall not be held liable for any issues, losses, or damages that arise after the point of delivery.

All packages include 30 days of complimentary post-delivery support for issues directly related to our work. After this 30-day period, any support, changes, or maintenance required will be subject to separate charges. No refund claims will be entertained after the 30-day support window has expired.

7. Revision Requests vs. Refund Claims

Before raising a refund request, clients are strongly encouraged to utilise their included revision rounds to resolve any dissatisfaction with the delivered work. Our revision policy is as follows:

  • Affordable Package (₹14,999): 1 free revision round (minor changes only)
  • Standard Package (₹27,999): 2 free revision rounds (minor changes only)
  • Premium Package (₹49,999): 5 free revision rounds (minor changes) + 2 major structural changes

All revision requests must be submitted within 30 calendar days of initial delivery. A refund request will not be accepted if the client has not first utilised their available revision rounds in good faith.

8. How to Request a Refund

To initiate a refund request, the client must contact us through the following channel within 7 calendar days of the delivery date:

  • Email: Support@shriiharsh.com
  • WhatsApp: +91 9244845317
  • Subject Line: Refund Request – [Your Name] – [Project Name]

Your refund request must include the following information:

  • Your full name and contact details.
  • The project name and package purchased.
  • Date of payment and amount paid.
  • Razorpay transaction ID or payment receipt.
  • A clear and detailed reason for the refund request.
  • Any supporting evidence or documentation relevant to your claim.

Incomplete or undocumented refund requests will not be processed.

9. Refund Review & Processing Time

  • Upon receiving a valid refund request, our team will review the claim within 5–7 working days.
  • We may request additional information or clarification during the review process.
  • If the refund is approved, it will be processed back to the original payment method used at the time of purchase via Razorpay.
  • Approved refunds will reflect in your account within 7–10 working days, depending on your bank or payment provider.
  • Shriharsh reserves the right to decline any refund request that does not meet the criteria outlined in this policy.

10. Non-Refundable Third-Party Costs

Any third-party costs incurred during the project — including but not limited to domain registration, web hosting, premium theme or plugin purchases, stock images, or any other tools procured on the client’s behalf — are strictly non-refundable. These are direct costs passed on from third-party vendors and are outside the control of Shriharsh.

11. Disputes & Escalation

In the event of a dispute regarding a refund decision, we encourage clients to first attempt resolution through direct communication with our support team via email or WhatsApp. If a satisfactory resolution cannot be reached through mutual discussion, the matter shall be subject to the jurisdiction of the courts in Indore, Madhya Pradesh, India, in accordance with applicable Indian law.

12. Changes to This Refund Policy

Shriharsh reserves the right to modify or update this Refund Policy at any time without prior notice. The updated policy will be published on our website with a revised effective date. It is the client’s responsibility to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the revised policy.

13. Contact Us

For any refund-related queries, please reach out to us through:

  • Business Name: Shriharsh
  • Email: Support@shriiharsh.com
  • WhatsApp / Phone: +91 9244845317
  • Address: S-410, Singapore Green View Premium, Dhabli, Manglia, Indore – 453771, Madhya Pradesh, India
  • Website: shriharsh.com

 

By making a payment to Shriharsh, you confirm that you have read, fully understood, and unconditionally agreed to the terms of this Refund Policy.